In the course of our work on the APS, one of the nation’s top record-keepers asked us to expand the scope of the simulation to include a broader view of the mobile workforce, in this case to model all accounts with less than $15,000 at the time of their holders’ job-changes. In doing so, we uncovered rather astounding data regarding the size and extent of what we refer to as “the small account challenge.”
Utilizing leakage reports provided by several large record-keepers[1], we then determined the “fast leakage” rate (cash-outs that occur immediately upon job-change) for this segment, which turned out to be 47%. And based on our research into “slow leakage” for the less-than-$5,000 segment, we estimated that an additional 25% of accounts will cash out in Years 2-7 after their job-change. Taken together, fast and slow leakage for this segment exceeds 70% of all job-changers!
Constructed around this data, the APS painted a clear, if challenging, picture of the volume of small account job-changers that plan sponsors and record-keepers will be dealing with over the course of the coming generation:
But these discouraging outcomes are not a foregone conclusion. When we applied the routine, automated consolidation principles of Auto Portability to this expanded segment of the mobile workforce, the APS indicated that almost $590 billion of new job-changers’ savings plus existing small-balance stranded accounts could be retained for their retirement years. When we applied annual appreciation of 5% to those savings over the 30 years of the APS scenario, the results ultimately yielded more than $1.3 trillion in new retirement savings for today’s and tomorrow’s small-account savers.
Fix the Problem, Not the Symptom
Boston Research Technologies’ study of mobile workforce behaviors, published last year, clearly points to the true cause and effect of today’s harmful participant behaviors. The report noted that participants of all ages are aware of the complexities and time-consuming nature of DIY plan-to-plan portability, and they assigned a high cost to the frictions that are inherent in today’s manual processes. The mobile workforce report went on to note that only 37% of today’s cash-outs are used for emergency purposes and that more than 80% of participants, across all generations, would utilize a roll-in service if it was paid for by their plan.
The implication is clear—the emerging tsunami of small accounts is caused by an increasingly mobile workforce, and participants’ proclivity to avoid the difficult work of transferring their retirement savings to their new-employer plan is generating outcomes that seriously harm participants’ retirement readiness.
Think about it: each time a participant cashes out an account, by definition, their starting balance at their new-employer plan is $0. When they change jobs the next time, the odds are that they will have yet another account balance of less than $15,000, and their decision to cash out seems likely to repeat itself. If the core problem is addressed—by taking the friction out of the transaction, retaining their savings and automating their movement forward to a new-employer plan—then plan sponsors and record-keepers could clearly anticipate a change in the size and scope of the small account challenge.
The core innovations underlying Auto Portability—electronic record-matching and automated account transfers—don’t distinguish between a $1,600 account balance and a $4,600 account balance. As the evidence from the research behind the extended APS indicates, Auto Portability’s benefits can be delivered to a broad segment of the mobile workforce, relieve plan sponsors and record-keepers of the challenges presented by small accounts, and improve the retirement readiness of tens of millions of Americans.
[1] Fidelity, Vanguard and Aon Hewitt leakage/cash-out reports